Every call is handled instantly by our AI-powered receptionist, trained to sound natural, professional, and friendly. This ensures no caller is left waiting and basic questions are answered immediately. If a call needs a personal touch or more complex handling, it’s instantly routed to one of our trained US-based agents or directly to your staff — your choice.

Our AI receptionist is programmed with clear escalation triggers — such as specific questions, complex booking needs, or high-value opportunities — and can hand off the call in seconds. This means your clients never repeat themselves, and every inquiry is handled at the right level of care.

Absolutely. We can warm-transfer calls directly to your in-house staff when they’re available. If they’re busy, our US-based receptionists will handle the conversation, capture the details, and book the appointment so nothing is missed.

Every AI agent is custom-trained with your business details, services, pricing, FAQs, and preferred workflows so they can answer questions, qualify leads, and book appointments exactly the way you want. Our human receptionists receive in-depth onboarding that mirrors your internal processes — including how to handle different types of inquiries, your brand tone, and escalation protocols. We regularly review call recordings, update scripts, and refine both AI and human performance to ensure your callers get a consistent, professional, and on-brand experience every time.

Most won’t — our AI speaks in natural, conversational language and adapts to caller cues. For many inquiries, the interaction is seamless, and if a handoff is needed, the transition to a live receptionist is smooth and professional.

A full-time receptionist can cost $45K–$67K/year plus benefits and training — and still miss calls after hours. Our service provides 24/7 coverage, integrates with your booking system, and ensures every lead is captured at a fraction of the cost.